ClassFit Frequently Asked Questions
ClassFit is a powerful and user-friendly scheduling software designed specifically for the fitness and wellness industry. It simplifies the management of classes, allowing you to easily book, pay, and track your fitness journey—all from one convenient platform. Whether you're looking to join our Chair Cardio class or want to improve your balance, and if you want the flexibility of individual passes or super savings that come from our Term Passes, ClassFit makes it simple to participate in our TAF/Live workouts.
Our FAQs page here addresses common inquiries and troubleshooting tips to ensure a smooth experience as you navigate the ClassFit platform. If you have any additional questions, feel free to reach out to us for support! If you haven’t already, use our ClassFit Set Up Guide to help you create your account. You can also contact ClassFit anytime, or read through a series of support articles, in the ClassFit Help Centre.
1. Account Details
Unable to log inDouble-check your email and password. If you've forgotten your password, use the "Forgot Password" link to reset it. If issues persist, contact ClassFit support for assistance.
How to change your password
Go to "Settings" from the drop down menu next to your name in the top right of the screen on the ClassFit website. Select "Edit" next to your current password. Enter your new password, then save changes.
How to update your email address
Go to "Settings" on the ClassFit website, select "Edit" next to your current email address. Enter your new email address, then save changes.
2. Accessing the Calendar and Booking Classes
How to view available classesOn your computer, navigate to the Third Age Fitness studio and browse our available classes via the calendar. After your first class with us, Third Age Fitness will show under the “Favourites” tab and on your Client Dashboard.
How to book a class
Select the desired class from our schedule, click "Book" or “Join Class” and follow the prompts to confirm your booking method via a single pass, 10 class pass, or Term Pass.
Can I book on my phone?
Yes. Use the browser app on your phone (like Safari, Chrome, or Google) and navigate to app.classfit.com/Studio/ThirdAgeFitness. Use the website on your phone as you would on the computer to log in and book classes.
Why aren't classes showing up on the calendar?
Click on “Class Search” from the top menu. Enter ‘Third Age Fitness’ in the field “Tell us what you're looking for”, then click on ‘Search’. Classes may not be running during school holidays If issues persist, contact us.
How to check how many spaces are left in a class
When viewing a class on the calendar, look for the "Spaces Available" or similar information near the booking button. To know exactly how many spots are left, click into the class and look for “Attendees”. This helps you plan ahead for popular classes.
How to join Zoom classes
After booking an online class, you'll receive an email with the Zoom link. Click this link at the class time to join. Make sure you have Zoom installed on your device, using our Zoom Set Up Guide.
Finding your Zoom link on ClassFit
Log into your ClassFit account, go to "My Classes," and find the Zoom link next to your booked class. This serves as a backup in case you can't find the email.
3. Making Payments
How to add or update payment card detailsGo to the dropdown menu on the top right of the page next to your name. Click the down arrow and click on “Settings”. Click again on “Billing Settings” and enter your card details. This ensures smooth payments for classes and memberships.
Unable to make online payments
Ensure your card details are correct and that your card isn't expired. If issues persist, contact us for alternate payment methods.
Understanding different pricing levels for classes
Classes may have varying prices based on duration, instructor, or type. These will be clearly displayed when booking.
How to purchase class packages
When booking into your preferred class, select your desired package and follow the prompts to purchase. This provides better value than booking individual sessions. Your packages and purchases will then show under “My Packages” in the top menu.
Why isn't my class membership or class pack showing?
Ensure you've completed the purchase process. If it's still not showing in ClassFit, contact us for assistance; we can check your account status.
4. Managing Bookings and Account
How to cancel a class bookingGo to "My Classes", find the class you want to cancel, and click "Cancel Booking." Be aware of the cancellation policy to avoid any fees.
Understanding the cancellation policy and refund rules
The policy allows cancellations up to 12 hours before class start time for a full refund. Later cancellations forfeit the class fee. This policy helps ensure class sizes are maintained.
How to check booking history
Go to "My Classes" in ClassFit and look for "Booking History" or "Past Classes" to view your previous bookings. This can help you track your fitness journey.
How to check how many classes are left in a package or membership
Go to "My Packages" in ClassFit to see your remaining classes. This helps you plan when to renew.
5. Updating Personal Information
How to set up your profileGo to "Settings" in the dropdown menu tab next to your name in the top right corner in ClassFit. Fill in or update your personal information as needed. This helps instructors provide personalised attention.
How to add a phone number to your profile
In your profile settings within ClassFit, look for a "Phone Number" field. Add or update your number and save changes; this may be used for important communications.
How to update medical questionnaire / intake form
Contact support directly if you need assistance updating any medical information; this ensures instructors are aware of any health concerns or limitations.
6. Troubleshooting
Why is my discount code not working?Ensure the code is entered correctly and hasn't expired. Check if there are any restrictions on its use; if issues persist, contact support for clarification.
How to stop emails going into junk folder
Add relevant email addresses from ClassFit into your contacts or safe senders list in your email settings so that important communications reach you.
Issues with Zoom settings or connections
Ensure you have the latest version of Zoom installed on your device. Check your internet connection and device settings; support can provide additional guidance if needed. Use our handy Zoom Set Up Guide and Zoom Troubleshooting Guide to help you.
What to do if you can't see all text or buttons in the calendar widget
Try zooming out in your browser or using a different device; if issues persist, contact support for assistance.
7. Getting Help
Where to go for support with technical issuesContact Carol via email or phone through our Contact page. We are here to help you navigate any difficulties you may be facing. You can also contact ClassFit for support via the ClassFit Help Centre. We are all here to help you get set up and exercising!
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