Want to read the finer print? Find our complete Policy Manual below for your reference. 

It includes:

• Code of Ethics
• Grievances, Complaints & Appeals Procedure
• Workplace Health & Safety Policy
• Quality Assurance Policy
• Privacy and Confidentiality Policy
• Terms of Use Policy
• Copyright & Privacy

Please see below our website Terms of Use. For all other policies, please see our Policy Manual (v2.0, updated 28/02/22). 

TERMS OF USE POLICY

ONLINE MEMBERSHIPS

Membership payments

Members shall pay for all subscription fees, and hereby authorizes Third Age Fitness (and its payment processors) to debit Member’s bank account or charge Member’s credit card, as stated on Member’s channel subscription and billing page. 

All subscriptions, both month-to-month and annual plans, are recurring and will automatically renew after the end of each paid subscription period. 

 

Membership refunds

Third Age Fitness does not offer prorated refunds for cancelled subscriptions. All subscriptions are recurring and will automatically renew after the end of each paid subscription period. This includes both month-to-month and annual plans. 

You have the opportunity to test the features, limitations, and system requirements of our online memberships through our 21 Day Free Trial, before selecting any paid plan. Third Age Fitness will therefore not issue refunds to customers on the basis of customers not understanding the system requirements, or the presence of compatibility issues, including inadequate internet speed or consistency, or incompatible devices, operating systems, or browser software versions. System incompatibility based on system requirements should be tested during the free trial. 

There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.

Membership cancellations

Members acknowledge that all subscription fees are charged automatically on a recurring basis until the Member cancels their channel subscription (both month-to-month and annual plans). To cancel your membership, email [email protected]. 

Membership transfers

Membership is non-transferable. In order to treat everyone equally, no exceptions will be made. 

Membership Annual Subscriptions

Third Age Fitness offers an Annual Subscription Plan at a significant discount. We recommend this plan for customers who are certain that Third Age Fitness is compatible with their situation. It is your responsibility to evaluate Third Age Fitness membership, including its features, limitations, and system requirements before selecting the Annual Plan.

Third Age Fitness will not issue refunds to Annual Plan customers on the basis of customers not understanding the system requirements, or the presence of compatibility issues, including inadequate internet speed or consistency, or incompatible devices, operating systems, or browser software versions. We will endeavour to ensure you have a positive experience and get the most out of your membership though. 

If you choose the Annual Plan, you are entering into a one-year subscription contract that expires 12 months after you sign up. You are responsible for paying for the entire subscription upfront. If you decide to cancel before the term of your subscription is up, then you will still be billed for the remaining months on your subscription, and will still have access to its benefits until it expires.

ONLINE TRAINING

Enrolment

Unless otherwise stated, course enrolment is for a period of 12 months (365 days), during which users can access course materials. After this time users will have access only to the course certificate via the Student Dashboard. The enrolment period begins from the date when access to course materials is granted. 

If a user is unable to complete their course within the 12 month period, they may apply for an extension in writing to [email protected]. In extenuating circumstances an extension may be granted at the discretion of Third Age Fitness. Users accept that they are required to pay the full course fee even if they are unable to complete the course within the allotted time. 

Certificates will not be issued if there are any unpaid enrolment fees. 

Refunds & Transfers

Course fees are required to be paid at the time of enrolment, or prior to the commencement of a course (whichever is earliest). 

Once a course has commenced, no refunds are available. However, in extenuating circumstances, users may request to transfer their registration to another user or another course, or a credit note may be offered for future courses. Transfers will be granted at the discretion of Third Age Fitness. 

Course materials

Course material includes all web content, handouts, videos, multimedia presentations and other learning materials provided within the online training environment. All course content is available for viewing online and may not be downloaded, copied, recorded, printed or reproduced, unless specifically stated and authorised. 

All course handouts and downloads remain protected by copyright and may not be reproduced or duplicated without written permission from Third Age Fitness. 

The online learning portal may be unavailable to users during scheduled maintenance. During this time, if handouts or course materials are required they may be requested via email to [email protected]. 

COUPON CODES

Terms of Use

Coupon codes are not redeemable for cash, and are not valid with any other offer, gift voucher, or coupon code. Coupon codes are valid for one use only per person and must be entered and redeemed at the time of course enrolment - a refund will not be issued for unused coupon codes. Coupon codes must be used within the time frame specified, otherwise they will be forfeited.  

WORKSHOP TRAINING

Event cancellation by Third Age Fitness

Sometimes Third Age Fitness has to cancel a workshop due to unforeseen circumstances. In this event, registrants will be offered a full refund of their workshop registration fee. If the event is postponed, registrants will have the option to receive a refund or to transfer registration to the next workshop date. 

Registration cancellations by registrant

Third Age Fitness will not offer refunds for registrants who change their mind or are no longer able to attend the workshop. Cancellations received more than 10 days before the workshop are able to receive a workshop credit or transfer, to be used within 12 months. A credit is not available to registrants who do not turn up on the day, however in extenuating circumstances exceptions may be made. All cancellation and transfer requests must be made in writing via email to [email protected].